Friday, July 17, 2009

Internet Ordering Anger!

I have a FoodSaver - it vacuum seals food so it lasts longer. Today I got an e-mail offering a $65.99 bundle for $19.99 plus free shipping.  It included lots of stuff I don't have, so I decided to order it.  After 25 minutes of trying to place the order, I called the company.  I was told they were having problems with their website and I should try back in two hours.  I asked the lady if they had plenty of the item in stock.  "Oh, yes", I was assured.

Fast forward one hour - not two.  I decided to try again. This time the website worked.  I clicked on the product and what did I see?  "Out of Stock".  WHAT?!?!?  I was assured there would be plenty if I ordered after two hours, and they were all gone after one hour.

I called again, and was told, apologetically, that they had underestimated the demand.  I was told they were hoping to get more in soon and I should just keep checking back.  

I very politely told the lady that next time they made an offer like that they should make sure their website could handle it and that they had enough of the item on hand to last more than a few hours.  

It really makes me angry when stuff like this happens!!

4 comments:

Lori Hurst said...

Bummer ...

Shel said...

That stinks! I have a Food Saver, too and haven't used it in a while, cuz I haven't bought the refill rolls in awhile.. that would be an awesome offer... how frustrating!

Jennifer said...

Booo.

Liz said...

AHHH! That stuff makes me crazy! I feel like somebody needs to pay! How vengeful am I?